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Beginner
Customer Support Automation
Deploy an AI agent that handles customer inquiries, escalates complex issues, and learns from interactions to continuously improve responses.
Overview
This beginner-friendly blueprint walks you through building a customer support agent that can handle common inquiries, route complex issues to human agents, and improve over time through feedback loops.
Build Time
1-2 weeks
Complexity
Beginner
Stack
Node.js, OpenAI
Agents
1 primary
Use Cases
- Automated ticket resolution
- FAQ and knowledge base queries
- Intelligent escalation routing
- 24/7 customer support coverage
Architecture Components
Intent Classifier
Identifies user intent and routes to appropriate response handlers.
Knowledge Base Integration
RAG-based retrieval from your documentation and FAQs.
Escalation Handler
Detects when human intervention is needed and routes appropriately.
Feedback Loop
Collects user feedback to continuously improve response quality.
Recommended Tools
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